LightSim Privacy Policy

1. Data Controller

LightSim is operated by TeleXchange System OÜ, an Estonian company.

TeleXchange System OÜ acts as the data controller responsible for the processing of personal data described in this Privacy Policy.

2. Information We Collect

When you use LightSim, we may collect the following information.

Account Information

• email address;
• authentication information received from Google Sign-In or Sign in with Apple;
• optional display name or nickname.

Service Information

• purchased products and services;
• transaction identifiers and payment status;
• customer support communications.

Technical Information

• IP address;
• device and operating system information;
• application version;
• technical logs;
• diagnostic and crash information;
• cookie-related information.

LightSim does not store full payment card details.

3. How We Use Information

We use personal data to:

• create and maintain user accounts;
• provide telecommunications and mobile connectivity services;
• deliver purchased eSIM products and services;
• process transactions and payments;
• provide customer support;
• send service-related email and push notifications;
• prevent fraud, abuse, and unauthorized use of the Service;
• comply with legal obligations;
• improve service performance, reliability, and user experience.

Where permitted by law and according to user preferences, we may also send promotional emails, offers, discounts, and marketing communications.

Users may opt out of marketing communications at any time through unsubscribe links, application settings, or by contacting us.

4. Analytics and Service Improvement

LightSim may use Adjust and similar analytics providers to understand how the Service is used, identify technical issues, measure application performance, and improve user experience.

These providers may process technical and usage-related information necessary to provide analytics and performance measurement services.

5. Sharing Information

We may share information with trusted third parties where necessary to operate the Service, including:

• payment providers;
• cloud hosting providers;
• telecommunications partners and network operators;
• analytics providers;
• customer support providers;
• fraud prevention and security providers.

We may also disclose information where required by law or where reasonably necessary to protect the rights, safety, security, or integrity of LightSim, our users, or third parties.

We do not sell personal information.

6. Legal Basis for Processing

Where applicable under the General Data Protection Regulation (GDPR), we process personal data on the basis of:

• performance of a contract;
• compliance with legal obligations;
• legitimate interests in operating, securing, maintaining, and improving the Service;
• user consent where required by law.

7. International Transfers

Your information may be processed within the European Union and in other countries where our service providers, telecommunications partners, or infrastructure providers operate.

Where required by law, appropriate safeguards are implemented to protect personal data during international transfers.

8. Data Retention and Account Deletion

We retain personal data only for as long as reasonably necessary to provide the Service, comply with legal obligations, resolve disputes, prevent fraud, maintain security, and enforce our agreements.

Users may delete their account directly through the LightSim mobile application.

Account deletion requests are generally processed within thirty (30) days. If a user signs back into the account before deletion is completed, the deletion request may be cancelled automatically.

Certain information may be retained where required by law, accounting obligations, fraud prevention requirements, dispute resolution needs, or legitimate business purposes.

9. Your Rights

Depending on applicable law, you may have the right to:

• access your personal data;
• correct inaccurate personal data;
• request deletion of personal data;
• restrict processing of personal data;
• object to processing of personal data;
• receive a copy of your personal data in a portable format;
• withdraw consent where processing is based on consent;
• lodge a complaint with a competent data protection authority.

Requests regarding personal data may be submitted to: support@lightsim.io

10. Cookies

The LightSim website may use cookies and similar technologies necessary for website functionality, security, analytics, and performance measurement.

Users may manage cookie preferences through their browser settings. Disabling certain cookies may affect website functionality.

The LightSim mobile application may use technologies necessary for authentication, analytics, performance monitoring, and service delivery.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version of this Privacy Policy will be available on the LightSim website.

Continued use of the Service following publication of an updated version constitutes acceptance of the revised Policy.

12. Contact Information

TeleXchange System OÜ · Registry Code: 11428965

Narva mnt 5, Tallinn, 10117, Estonia

Email: support@lightsim.io · Website: https://lightsim.io